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4 articles for “SERVQUAL”
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Research ArticleOpen accessIn the keywordsQuality of Health Services Provided to Iraqis at Jordan Red Crescent Health CentersTaghrid S. SuifanProblem statement: Quality of services measurement has been the concern of many scholars who have tried to develop scales for it. The most popular scale used was SERVQUAL. Hence the aim of this study is to discover the quality of health services provided to Iraqis at Jordan Red Crescent Health Centers in Amman. Approach: A sample study was derived from … …Journal of Social Sciences, Vol. 6, Issue 2 · 30 Jun 2010 · 7,592 accessesView PDFCite
Research ArticleOpen accessIn the keywordsService Quality Perceptions between Cooperative and Islamic Banks of BritainDaing Maruak Sadek, Noor Saliza Zainal, Muhammad Saiful Islami Mohd Taher et al.Problem statement: The objectives of this study were to determine mean comparison all 6 dimensions between Cooperative Bank (CB) and Islamic Bank of Britain (IBB) in Leicestershire, United Kingdom, to compare the ranking for CB and IBB based on the customers preference and lastly to identify the similarities between CB and IBB based on customer preference. Approach: A sample of … …American Journal of Economics and Business Administration, Vol. 2, Issue 1 · 31 Mar 2010 · 9,536 accessesView PDFCite
Research ArticleOpen accessIn the keywordsEvaluation of Ski Center Services in Greece based on the Multiattribute Measurement Model of AttitudesTheophilos Masmanidis, Chris Vassiliadis, John MylonakisThe scope of this study was to evaluate ski center services in Greece. Our research sample consists of n=1,614 visitors in 11 of the largest ski centers in Greece. The 22-item SERVQUAL standard questionnaire has been used, with each item classified based on five quality-assessment dimensions. In order to assess ski center offered services, the Multiattribute Attitude Measurement Model has … …Journal of Social Sciences, Vol. 2, Issue 3 · 30 Sep 2006 · 7,461 accessesView PDFCite
Research ArticleOpen accessIn the abstractService Quality Dimensions in Public Library: Nothern Area ExperiencedZaherawati Zakaria, Zaliha H. Hussin, Nazni Noordin et al.Problem statement: Service quality has emerged as a key strategic issue in management. The service quality assessment tool SERVQUAL was introduced the dimensions of tangibles, reliability, responsiveness and assurance and empathy dimensions of service quality. Approach: The objective of this study is to investigate which service quality dimensions that mostly influenced the service quality in public library in Sungai Petani. … …Journal of Social Sciences, Vol. 7, Issue 2 · 20 Apr 2011 · 7,939 accessesView PDFCite