Research ArticleOpen accessIn the author namesScrutiny of Relationship between E-Banking Information Quality Dimensions and Customer SatisfactionMohannad Moufeed AyyashPoor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality's dimensions, namely accuracy, completeness, timeliness and relevancy, on the satisfaction of customers towards E-banking services in Palestine's banking sector. It also studied the relationship between the intent to use E-banking services and customer satisfaction. The study implemented … …Journal of Computer Science, Vol. 13, Issue 4 · 26 Apr 2017 · 8,353 accessesView PDFCite
Research ArticleOpen accessIn the author namesA Questionnaire Approach for User Trust Adoption in Palestinian E-Government nitiativeMohannad Moufeed Ayyash, Kamsuriah Ahmad, Dalbir SinghProblem statement: The present study attempts to identify the construct that impacts the user's trust in e-Government initiative and its adoption in Palestinian public sector organizations. Approach: It utilized a quantitative approach using survey based questionnaire as its primary research methodology. Results: The related constructs were: Information quality, system quality and service quality, perceived ease of use, perceived usefulness, security … …American Journal of Applied Sciences, Vol. 8, Issue 11 · 10 Oct 2011 · 7,439 accessesView PDFCite