4 articles for “Mohammad Ali Sarlak”

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Research ArticleOpen accessIn the author namesThe Impact of CRM on the Customer Satisfaction in Agricultural BankMohammad Ali Sarlak, Rasool Sanavi FardProblem statement: There is much research on this subject, but none of them is about the use of customer relationship management for boosting the bank customer satisfaction. While we have not any study about customer satisfaction in Agricultural Bank especially in Qom providence. Approach: The research method was applied one and from viewpoint of the process, was considered to be … …American Journal of Economics and Business Administration, Vol. 1, Issue 2 · 30 Jun 2009 · 8,181 accessesView PDF Cite

Research ArticleOpen accessIn the author namesE-Business Barriers in Iran's Free Trade ZonesMohammad Ali Sarlak, Asghar Abolhasani HastianiCurrently there are 24 free trade and special economic zones in Iran. Problem Statement: of these zones is lack of e-business and this is in spite of managements' desire to have proper infrastructure for e-business in these zones. The goal of this study is to determine and explain e-business barriers in free trade and special economic zones in Iran. Approach: … …Journal of Social Sciences, Vol. 4, Issue 4 · 31 Dec 2008 · 7,596 accessesView PDF Cite

Research ArticleOpen accessIn the author namesRecognition of Factors Affecting Students Trust in Virtual Universities Using Delphi MethodMohammad Ali Sarlak, Ali Reza AliahmadiAt the present time in Islamic Republic of Iran the Virtual Universities are operating beside the Non- virtual universities. The problem that virtual universities now confront is low level of students trust which applying to these universities. The current research tries to recognize factors affecting students trust in Virtual Universities using Delphi Method. This qualitative study examined the opinions of … …American Journal of Applied Sciences, Vol. 5, Issue 11 · 30 Nov 2008 · 6,518 accessesView PDF Cite

Research ArticleOpen accessIn the author namesTrust in Virtual UniversitiesAsghar Abolhasani Hastiani, Mohammad Ali SarlakThe number of students enrolled at Iranian virtual Universities during 2004-2007 years, annually accounted for less than 0.5% of traditional Iranian universities enrolment. The low rate of virtual Universities enrolment might be due to a low level of student's trust in this type of educational institution. Students with low trust in virtual universities may be less likely to enroll in … …Journal of Social Sciences, Vol. 4, Issue 3 · 30 Sep 2008 · 7,679 accessesView PDF Cite