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Research ArticleOpen accessIn the keywordsThe Effect of Information Systems Criterion on the EFQM Model in Institutions of Higher EducationRosli Ismail, Masrah Azrifah Azmi Murad, Marzanah A. Jabar, Rozi Nor Haizan NorThe purpose of this paper is to empirically test the effect of information systems criterion on the European Foundation for Quality Management (EFQM) excellence model in Higher Education Institutions (HEIs). The paper identifies five (5) causal hypotheses from literatures that are related to the information systems criterion. The data were collected from 118 Malaysian higher education institutions through the questionnaire … …American Journal of Applied Sciences, Vol. 12, Issue 12 · 4 Dec 2015 · 7,113 accessesView PDFCite