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1 article for “Information Technology Service Management (ITSM)”

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Research ArticleOpen accessIn the keywordsRole of Information Technology Infrastructure Library in Data WarehousesTariq Rahim Soomro, Hasan Yousef WahbaProblem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study … …American Journal of Applied Sciences, Vol. 8, Issue 12 · 2 Nov 2011 · 7,769 accessesView PDFCite