Sign inSubmit
Tips: “quotes” for a phrase · author:Lee · a DOI goes straight to its article

14 articles for “Customer Classification”
Set a search alert
Research ArticleOpen accessEvery word in the titleComparison Between Selective Sampling and Random Undersampling for Classification of Customer Defection Using Support Vector MachineHeri Kuswanto, Yogi Sarumaha, Hayato OhwadaQuality of a product determines the customer loyalty and it can be measured by conducting a survey. Company ‘X’ that sells three kinds of product (low, medium and high price) collected very large dataset through an online survey and recorded customer defection and their characteristic. The measured variables are Update Accumulation, Product Price, Customer Type, Delivery Status and Customer Defection. … …Journal of Computer Science, Vol. 13, Issue 8 · 16 Aug 2017 · 7,263 accessesView PDFCite
Research ArticleOpen accessIn the keywordsDATA MINING IN BANKING AND ITS APPLICATIONS-A REVIEWSreekumar Pulakkazhy, R. V.S. BalanBanking systems collect huge amounts of data on day to day basis, be it customer information, transaction details, risk profiles, credit card details, limit and collateral details, compliance and Anti Money Laundering (AML) related information, trade finance data, SWIFT and telex messages. Thousands of decisions are taken in a bank daily. These decisions include credit decisions, default decisions, relationship start … …Journal of Computer Science, Vol. 9, Issue 10 · 5 Sep 2013 · 9,444 accessesView PDFCite
Research ArticleOpen accessIn the abstractTwitter Sentiment Analysis Using Machine Learning and Deep Learning TechniquesSafa Khalid Al Sarayrah, Noor Mahmoud Alkudah, Hesham Yousef Al-kharabshehThis research investigates the use of Machine Learning (ML) and Deep Learning, including BiLSTM approaches, for Sentiment Analysis (SA) of consumer reviews on social media sites. Businesses are increasingly depending on online reviews to determine customer satisfaction due to social media's explosive growth. We used three classification models, the assessment of these attitudes uses Naive Bayes (NB), Support Vector Machine … …Journal of Computer Science, Vol. 21, Issue 8 · 1 Sep 2025 · 6,813 accessesView PDFCite
Review ArticleOpen accessIn the abstractCybercrime in the AI Era: Definitions, Classification, Severity Assessment and the Role of AI in Combating ThreatsNorah Sultan Alshahrani, Fahd Saleh Alotaibi, Khaled Hamed Alyoubi, Muhammad Sher RamzanThe growing prevalence, complexity and financial impact of cybercrimes pose significant challenges for law enforcement agencies worldwide. Many organizations are utilizing different technologies such as cloud technology to improve speed, accuracy, and reliability. However, without proper security measures, the risk is still vital against cyberattacks. Cybercrime can lead to various negative outcomes, including theft, fraud, financial losses, a decline in … …Journal of Computer Science, Vol. 21, Issue 3 · 12 Feb 2025 · 7,155 accessesView PDFCite
Research ArticleOpen accessIn the abstractA Novel Dialect-Aware Framework for the Classification of Arabic Dialects and EmotionsNasser AlsadhanArabic is one of the oldest languages still in use today. As a result, several Arabic-speaking regions have developed dialects that are unique to them. Dialect and emotion recognition have various uses in Arabic text analysis, such as determining an online customer's origin based on their comments. Furthermore, intelligent chatbots that are aware of a user's emotions can respond appropriately … …Journal of Computer Science, Vol. 21, Issue 1 · 8 Dec 2024 · 5,411 accessesView PDFCite
Research ArticleOpen accessIn the abstractGlobal Supply Chain: Enhance Production Cost Efficiency Through Machine LearningLoubna Moumeni, Mohammed SaberMachine learning has enabled the discovery of various disciplines and patterns in Supply Chain Management (SCM). The entire industrial sector is striving to harness the contextual intelligence provided by machine learning by exploring new areas within the supply chain network. This article delves into Supply Chain Management (SCM) and its broader implications beyond logistics. SCM involves the resources, methods, and … …Journal of Computer Science, Vol. 20, Issue 9 · 14 Jun 2024 · 5,316 accessesView PDFCite
Research ArticleOpen accessIn the abstractSentence Classification Using Attention Model for E-Commerce Product ReviewNagendra N, Chandra JThe importance of aspect extraction in text classification, particularly in the e-commerce sector. E-commerce platforms generate vast amounts of textual data, such as comments, product descriptions, and customer reviews, which contain valuable information about various aspects of products or services. Aspect extraction involves identifying and classifying individual traits or aspects mentioned in textual reviews to understand customer opinions, improve products, … …Journal of Computer Science, Vol. 20, Issue 5 · 28 Feb 2024 · 5,855 accessesView PDFCite
Research ArticleOpen accessIn the abstractAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,659 accessesView PDFCite
Research ArticleOpen accessIn the abstractGender-Based Customer Counting System Using Computer Vision for Retail StoresIntan Sari Areni, Tiwi Nur Safitri, Indrabayu, Anugrayani BustaminThe development of modern retail business is gradually getting faster, increasing the level of competition among retailers. The retailers are changing their business strategies to acquire new customers, maintain customer loyalty and improve customer service. One way to indicate the good market performance of a retail shop is to know the number and details of visitors based on gender. The … …Journal of Computer Science, Vol. 16, Issue 4 · 16 Apr 2020 · 8,394 accessesView PDFCite
Research ArticleOpen accessIn the abstractBack to Basics in the Importance of Market Orientation and Corporate Strategy to Bank Performances in IndonesiaYunisyaaf Yunizal ArifThis study was to see market orientation and corporate strategy to Bank performance, specifically product sales development, financial performance growth and market share growth in Indonesia. Unit analysis surveyed was a twelve (12) public listed commercial bank with the flexibility in the product offered and geographic coverage belongs to the group of BUKU III and BUKU IV under the Bank … …American Journal of Economics and Business Administration, Vol. 11, Issue 1 · 24 Dec 2019 · 7,133 accessesView PDFCite