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Research ArticleOpen accessIn the author namesAssessment of Quality Management Practices Within the Healthcare IndustryWilliam J. Miller, Andrew T. Sumner, Richard H. DeaneProblem Statement: Considerable effort has been devoted over the years by many organizations to adopt quality management practices, but few studies have assessed critical factors that affect quality practices in healthcare organizations. The problem addressed in this study was to assess the critical factors influencing the quality management practices in a single important industry (i.e., healthcare). Approach: A survey instrument … …American Journal of Economics and Business Administration, Vol. 1, Issue 2 · 30 Jun 2009 · 10,361 accessesView PDF Cite

1 article for “Andrew T. Sumner”