63 results for “sentiment analysis”

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Research ArticleOpen accessIn the abstractAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,659 accessesView PDF Cite

Research ArticleOpen accessIn the abstractMachine Learning and Deep Learning for Phishing Email Classification using One-Hot EncodingSikha Bagui, Debarghya Nandi, Subhash Bagui, Robert Jamie WhiteRepresentation of text is a significant task in Natural Language Processing (NLP) and in recent years Deep Learning (DL) and Machine Learning (ML) have been widely used in various NLP tasks like topic classification, sentiment analysis and language translation. Until very recently, little work has been devoted to semantic analysis in phishing detection or phishing email detection. The novelty of … …Journal of Computer Science, Vol. 17, Issue 7 · 23 Jul 2021 · 10,936 accessesView PDF Cite

Research ArticleOpen accessAll words, across the recordHybrid Deep Learning Models for Text Classification: Performance Evaluation of TriDistilBERT and BiGRU ArchitecturesAmira Samy TalaatText can be a valuable source of information, but its unstructured nature makes analysis challenging and time-consuming. Machine Learning (ML) algorithms can efficiently analyze and structure text, enabling organizations to automate processes and uncover insights that support better decision-making. This study focuses on applying ML to a classification problem using two datasets. Four deep learning models are introduced, combining Bi … …Journal of Computer Science, Vol. 21, Issue 9 · 10 Oct 2025 · 2,792 accessesView PDF Cite