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Research ArticleOpen accessAll words, across the recordAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,659 accessesView PDF Cite

Research ArticleOpen accessAll words, across the recordFace Verification for Person Re-Identification from Surveillance Camera and Drone-based VideosVimala Mathew, K. Ramesh, Tom Toby, Anu Mary ChackoPerson re-identification in surveillance camera videos is attracting widespread interest due to its increasing number of applications. It is being applied in the field of security, healthcare, product manufacturing, product sales and more. Though there are a variety of methods to do person re-identification, face verification-based methods are very much effective. In this study, a deep learning framework to perform … …Journal of Computer Science, Vol. 17, Issue 7 · 28 Jul 2021 · 7,317 accessesView PDF Cite

42 articles for “Learning Analytics”