26 articles for “Tweets”

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Research ArticleOpen accessIn the abstractAnalyzing and Automating Customer Service Queries on Twitter Using Robotic Process AutomationT. N. Ram Kumar, Ganeshayya Shidaganti, Prarthana Anand et al.Several product companies have turned to social media to analyze customer satisfaction and provide customer service to disgruntled customers. Product twitter handles are flooded with tweets every day. Customer service professionals struggle to find and resolve complaints from numerous tweets, which results in high wait times for a response, huge costs for the company, and frustrated customers. Automating customer services … …Journal of Computer Science, Vol. 19, Issue 4 · 24 Mar 2023 · 6,667 accessesView PDF Cite

Research ArticleOpen accessIn the abstractPsychological Behavior Prediction through Sentiment Analysis Technics: Transformers and ML ApproachMaryame Naji, Najima Daoudi, Rachida AjhounIn the era of the COVID-19 epidemic, governmentshave imposed nationwide lockdowns, which make a huge change to people's dailyroutines. This last impacts indirectly the well-being of people's mentalhealth. And due to social media, many conversations about these phenomena occuronline, especially those related to people's emotions. Which brought challengesand opportunities for sentiment analysis researchers. In this article, we areinterested in extracting … …Journal of Computer Science, Vol. 18, Issue 9 · 14 Sep 2022 · 5,758 accessesView PDF Cite

Research ArticleOpen accessIn the abstractTransformative Effects of Big Data on Advanced Data Analytics: Open Issues and Critical ChallengesShabnam Kumari, P. MuthulakshmiWe are living in the period of the information era (i.e., where data/information is the new oil for companies/industries). The term big data had been authored to depict this age. This study characterizes a lot on the idea of big data and its progress over the previous decade to till date. This study presents the meaning of this new idea … …Journal of Computer Science, Vol. 18, Issue 6 · 14 Jun 2022 · 6,354 accessesView PDF Cite

Research ArticleOpen accessIn the abstractTwitter Sentiment Analysis for Reviewing Tourist Destinations in Saudi Arabia using Apache Spark and Machine Learning AlgorithmsWala Awadh Alasmari, Hoda Ahmed AbdelhafezThe appearance of big data has created new challenges for data analysis teams especially dealing with unstructured data in text form. Many applications increasingly include a large amount of this type of data. Example of such data is data collected from Twitter. Adequate use of Machine Learning (ML), big data tools and social media platforms can solve several problems. The … …Journal of Computer Science, Vol. 18, Issue 3 · 7 Apr 2022 · 7,246 accessesView PDF Cite

Research ArticleOpen accessIn the abstractMining of Social Media on Covid-19 Big Data Infodemic in IndonesiaFaisal Binsar, Tuga MauritsiusCovid-19 is an unprecedented disaster that is still difficult to contain. During the pandemic, there were a lot of cases that were reported to increase exponentially. In this situation, the dissemination of messages and information was very important. The social media platform has contributed as a channel of communication with unprecedented speed. However, the uncontrolled and irresponsible dissemination of information … …Journal of Computer Science, Vol. 16, Issue 11 · 16 Nov 2020 · 7,541 accessesView PDF Cite

Research ArticleOpen accessIn the abstractOpinion Extraction on Online Malay TextSurendran Selvaraju, Kalaiarasi Sonai Muthu AnbananthenGrowing of social media usage present a new set of opportunities and challenges in the way of information is retrieved and searched. Opinions on social media has become an important factor in influencing people choices on purchasing a product and service. Hence, sentiment analysis has become the most crucial tool in tracking people feedbacks on products and services. For Malay … …American Journal of Applied Sciences, Vol. 16, Issue 4 · 12 Jun 2019 · 7,606 accessesView PDF Cite