Research ArticleOpen accessAll words, across the recordMeasuring Customers’ Satisfaction Using Sentiment Analysis: Model and ToolAhmed Alqurafi, Tawfeeq AlsanoosyCustomer reviews are a valuable data resource for business owners and companies. Customers frequently write reviews on many platforms, such as eBay or Amazon. These reviews show, for instance, to what extent customers are satisfied with a service or a product. Therefore, these reviews can be used by companies and business owners to improve their services or products. However, numerous … …Journal of Computer Science, Vol. 20, Issue 4 · 7 Feb 2024 · 6,471 accessesView PDFCite