Research ArticleOpen accessIn the abstractA Study of Relationship Marketing on Customer SatisfactionSheng Chung LoProblem statement: Developing a sound knowledge on the customers’ necessities and preferences and producing accordingly the companies can lower the chances of losing customers as well as remove negative attitude towards foreign attitudes towards foreign brands. Approach: The research works of different authors have been analysed for performing present a research work on this topic. The study compiles many research … …Journal of Social Sciences, Vol. 8, Issue 1 · 30 Jan 2012 · 10,340 accessesView PDFCite
Research ArticleOpen accessIn the abstractThe Impact of CRM on the Customer Satisfaction in Agricultural BankMohammad Ali Sarlak, Rasool Sanavi FardProblem statement: There is much research on this subject, but none of them is about the use of customer relationship management for boosting the bank customer satisfaction. While we have not any study about customer satisfaction in Agricultural Bank especially in Qom providence. Approach: The research method was applied one and from viewpoint of the process, was considered to be … …American Journal of Economics and Business Administration, Vol. 1, Issue 2 · 30 Jun 2009 · 8,179 accessesView PDFCite
Research ArticleOpen accessIn the abstractBuilding an e-Government e-Trust InfrastructureHussein Al- Omari, Ahmed Al- OmariThis paper presents a Trust Model for e-Government implementation. In the first part of the paper, the trust definition from different points of view (psychology, philosophy, linguistic, sociology, and mathematics) was presented. Most people think that to build trust between the government and its customers or citizens, one must start by implementing IT Security and some kinds of Customer Relationship … …American Journal of Applied Sciences, Vol. 3, Issue 11 · 30 Nov 2006 · 7,281 accessesView PDFCite