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Research ArticleOpen accessIn the author namesComparison Between Selective Sampling and Random Undersampling for Classification of Customer Defection Using Support Vector MachineHeri Kuswanto, Yogi Sarumaha, Hayato OhwadaQuality of a product determines the customer loyalty and it can be measured by conducting a survey. Company ‘X’ that sells three kinds of product (low, medium and high price) collected very large dataset through an online survey and recorded customer defection and their characteristic. The measured variables are Update Accumulation, Product Price, Customer Type, Delivery Status and Customer Defection. … …Journal of Computer Science, Vol. 13, Issue 8 · 16 Aug 2017 · 7,263 accessesView PDF Cite

2 results for “Hayato Ohwada”