Get in touch
Contact us
Choose what your message is about and it goes to the team that handles it. Most questions about a manuscript are answered on its page in My SciPub.
Which inbox handles what
Every message, from the form or by email, becomes a help-desk ticket for the team that handles it.
| [email protected] | Submission to decision: questions about a submission, screening, assignments, reviews, decisions, revisions, transfers, withdrawals and requests; replies to role-business emails |
|---|---|
| [email protected] | Invoices and payments: payment reminders, tax invoices, receipts, closing as not paid |
| [email protected] | Proofs, corrections and publication |
| [email protected] | Accounts and passwords, personal data, waiver requests, journal alerts, testimonials and feedback |
| [email protected] | Research-integrity concerns; replies about notices (corrections, expressions of concern, retractions) |
| [email protected] | Complaints (an appeal of a decision is made from the manuscript page) |
| [email protected] | Print subscriptions |
Replies to marketing emails go to the marketing address they were sent from.