A Framework of Successful Executive Information System Development for Education Domain

Problem statement: Education management is a centralized process of planning, monitoring and controlling entities involved in education affairs so that they align with educational aspirations. It normally concerns several layers of administration that requires different types of information from various operational units. Operational units in education however are scattered and managed independently. As a result, most information is isolated where it is not easily and readily available. This hinders executives from making good judgment since a holistic view about the operations cannot be obtained instantly. Approach: This issue can be resolved, for instance, by having an Executive Information System (EIS). EIS is a dedicated information system that has the capacity to not only retrieving and storing information but also performing comparative analyses through its mapping and merging feature. EIS however does not depend entirely on technology. To succeed, an EIS should be developed based on concrete underlying bases that consider both operational and business aspects. The bases are called Critical Success Factors (CSF). This study discusses the CSF that influence EIS development for education domain. The factors were identified through reviews of related work and two iterations of field work that used semi-structured interviews as the means of data collection. The study adopted qualitative approach where the data were analyzed by using content analysis. Results: The collated CSF form a framework of successful EIS development, which can be employed by education stakeholders as a guideline for developing EIS in the institution. Conclusion: The framework is seen as feasible and practical to be applied in education domain as it considers the necessary elements of education business.